If you are a new customer, you begin by filling out our Disc Repair Order Form. On the form, you will tell us how many discs you are sending in, what type of packaging you are sending them in, how many disc transporters you want to order and how you would like to pay for the discs once they are repaired. This speeds up our processing time so we can get the discs back to you quickly.

Yes, Absolutely! If you are a first time customer and do not have a disc transporter, you can send in your discs in their original cases, sleeves or any way that is safe to prevent disc damage during shipping to us. You can then order a disc transporter to have your discs safely returned to you in. The next time you send us your discs using the disc transporter you will save money, as we offer a discount for discs sent in transporters. Shipping is also less expensive when using disc transporters in most cases.

YES! If the disc is repairable, we will bring the read-side back to playing AND looking like new again! The surface finish and optical clarity is guaranteed, however we cannot repair poorly recorded discs, or discs that have foil damage or other information layer damage since our process does not affect the actual information. Our process restores the lasers ability to "view" the information that is pre-recorded.

Sure! We have 25 and 50 disc transporters available for purchase ($3.50 and $4.50 respectively).

Fast! Most orders are shipped out within 72 hours to one week from receipt. Large repair orders may require a few more days repair time. Since our repair times can vary from time to time, we do also offer Rush Job Services should you require it. Simply call us to discuss the options.

Completely! Your discs are protected in our repair area at all times. Our repair facility is access-controlled and alarm-protected.

Absolutely! We provide a 100% satisfaction guarantee on our repair finishes. The playing side of the disc* will look and play like ‘brand-new’, or your money back!

*The patented disc repair process we use repairs the bottom (read) side of the disc by removing scratches with micro-abrasives. We cannot repair disc damage caused by cracks, damage to the topside foil layer, data damage or damage incurred during the disc manufacturing process.

First, you package your discs and pay for shipping your damaged discs to us. Once we have repaired them, we will calculate the shipping costs based on your return instructions.

For the fastest service, we recommend payment by credit card. We accept Visa and MasterCard. We will also accept payment by Direct Deposit, however discs are not released until payment has been verified. Credit card payment offers instant payment verification. We will not charge your card until your discs are ready to ship.

Yes! We are a scalable high volume facility. Since we are the manufacturer of the fully automatic disc repair machines we use, we are flexible when it comes to large jobs. We can handle 10,000 discs per week, or even scale it up to much more. Our current pricing structure is based on the no-contract - no hassle, low cost, random volume of discs. However, if you have a steady flow of discs that need to be repaired, we can design a program that fits your needs. We can even design a disc repair service to own your own equipment program that gets you caught up and moves you into equipment ownership or vice versa. No other disc repair service in the world has the flexibility we have, so don’t hesitate to contact us to discuss your disc repair needs.

Some discs with cracks, foil damages, label damages, separating layers, etc. may be beyond repair. If such damage is noticed, DVD Warehouse will return the disc ‘as-is’ and will not charge a repair fee. If the damage was undetected and a repair was attempted, the normal repair fees are charged. DVD Warehouse is not responsible for damages to discs during the transport or the repair process.

We are not responsible for lost discs during transit from or to the customer. DVD Warehouse does insure each return disc shipment for $100.00 total value. The shipping carrier must be notified of any loss claims within 48 hours of receiving your discs, so check your shipments upon receipt and immediately notify us of any problems. Additional return shipping insurance may be requested by the customer at the time of ordering.

If a disc is lost between the moment DVD Warehouse opens the arriving disc container and the moment DVD Warehouse closes the container to ship it back to the customer, DVD Warehouse's maximum liability is $10.00 per disc or the value of the disc, whichever is lower.

Under no circumstances is DVD Warehouse liable for the following:

• third-party claims against you for damages;
• loss of, or damage to, your records or data; or
• economic consequential damages (including lost profits or savings) or incidental damages even if we are informed of their possibility.