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Returns Policy

To return an item to DVD Warehouse you must first contact Customer Service by either:-

from within Australia (08) 8397 2530
from outside Australia +61 8 8397 2530


When contacting us, we will issue you with an authorisation number providing the fault has been reported to us within seven days of delivery. Complaints, faults or problems reported more than seven days after delivery will not be accepted. Refunds are not given for changing your mind about your order. We regret that we are unable to accept items returned without an authorisation number.

All goods must be returned to DVD Warehouse in saleable condition at the customers expense. We will pay the cost of freight for sending out the replacement goods . The original freight costs will not be refunded

We require that the product be returned in the same condition as when received.

How do I return goods?

Having contacted our Customer Service first (as detailed above), send your product to the address below. Make sure that items are carefully packaged when sent via the post.

DVD Warehouse Returns
30 Dunorlan Road

All returns must display your Returns Authorisation Number issued to you by our Customer Service Assistants. This allows us to locate your order, take your preferred action (replace, refund etc) and get in contact with you if need be.

We endeavour to process returns within 10-14 days. If you would like to contact us with regard to our returns policy or a returned item, please send an email to

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